FREE SHIPPING FOR ORDERS OVER $50

  • 1-800-922-2301
  • PRO
  • Log in
  • Cart (0)
  • Checkout
  • Home
  • Products 
    • APPAREL 
      • by Collection
      • by Type
    • APPLIANCES
    • COMBS
    • CURLERS
    • HAIR BRUSHES 
      • by Collection
      • by Type
      • by Use
    • GIFT SETS
    • BRUSH SELECTIONS
    • BRUSH MERCHANDISERS
    • PROMOTIONS
    • SANITATION
    • SHEARS
    • STUDENT KITS
    • TOOLS
  • Purchase Locations
  • Education 
    • ONLINE CLASS
    • EDUCATORS
  • Press 
    • AWARDS
    • MAGAZINE
    • ONLINE
    • TV MENTIONS
  • Events 
    • 50TH ANNIVERSARY
    • ACTIVATION
    • CHRIS APPLETON
    • HAIR SHOWS 
      • Schedule
      • Videos
    • NAHA
    • NYFW 
      • Women's
      • Men's
      • Bridal
    • OG BOUTIQUES
    • RED CARPET REPORT
  • Get The Look 
    • LOOK BOOK 
      • Timeless beauty 2019
      • Power to the Tools 2017
      • How-To Series 2015
      • 2013
    • STEP-BY-STEP
  • About Us


+Company Info
  • About Us
  • Contact Us
  • Eco-Friendly Initiatives
  • Warranty / Registration
    • Brushes
    • Curling Iron
    • Flat Iron
    • Flat Iron - Travel
    • Hair Dryer
    • Shears
  • Shear Exclusive Service Program
  • Shipping Charges
  • Returns

Hair Brush - Limited Lifetime Warranty

VALID ONLY ON SPECIFIC BRUSH MODELS: Ceramic+ion, Divine, EcoCeramic, EcoHair, Fingerbrush, Healthy Hair, Heat Pro, iBlend, iDetangle, iStyle, MultiBrush, NanoThermic, OG Barber, On the Go, Private Collection, ProThermal, Style-up, ThermoActive & ThermoVent.

WHAT IT COVERS: Manufacturer's defects

WARRANTY DOES NOT COVER:

  • REGULAR WEAR & TEAR: Example: plastic bristles wearing out over time
  • ABUSE: Example: overheating bristles or brush with blowdryer
  • PHYSICAL TRAUMA: Example: breakage or damage not due to defect
  • REPLACEMENT BRUSH: Our warranty provides a one-time replacement.
    Please note that your replacement brush is not covered by the warranty.

WHERE IS THE WARRANTY VALID: Valid only in the United States (excluding territories). Brush must be purchased from an authorized Olivia Garden® reseller. Void where prohibited.

HOW IT WORKS:
STEP #1: E-mail info@oliviagarden.com (if unable then call 1-800-922-2301) & include the following:

  • Date of brush purchase
  • Business name where brush was purchased
  • Copy of your purchase receipt (Must be from an authorized Olivia Garden® reseller)
  • Picture(s) of brush showing its current condition & problem
  • Name (on handle) & reference # of brush (could be at top of brush, at the neck or on the handle)
  • Your full name, mailing address & phone number

STEP #2: Upon receipt of your email, Olivia Garden will email you a Return Authorization number (RA#). With this number clearly written on the outside of the box, please return the brush to: Olivia Garden, 2805 Verne Roberts Circle, Antioch, CA 94509, Att: Warranty Department. Very important: include RA# on the outside of the box.

STEP #3: Upon receipt of your brush, our warranty department will review the brush. If our evaluation reveals that brush is defective from manufacturing (as outlined above), Olivia Garden will mail you a new replacement brush. Please allow 1 to 2 weeks for mailing.

IMPORTANT: Do not throw away defective brush as this will void its warranty.


Quick Links
  • Contact Us
  • Eco-Friendly Initiatives
  • Warranty / Registration
  • Shear Exclusive Service Program
  • Shipping Charges
  • Returns
  • Do not sell my personal information
Sign up for our newsletter

Sign up to get the latest on sales, new releases and more…

Hairbrush Guide App

Apple
Android

Proud member of:


CreateCHANGE! Donation status

© 2023 Olivia Garden. All rights reserved. This website uses Google Analytics. Disclaimer & Privacy Policy. Powered by Shopify Experts